• Denis Finnegan

    Posted on January 11th, 2014

    Written by Denis Finnegan

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    Denis Finnegan at Equitant

    Support Engineer

    Equitant Privately Held; 201-500 employees; Outsourcing/Offshoring industry

    20022004 (2 years) Blanchardstown, Dublin 15

    I first started at Equitant as a Junior Technical Support Engineer working on desk side support. This entailed administering the local support desk and being the first point of contact for technical and application support issues. I was responsible for ensuring IT SLA’s were maintained and liaising with the Engineers and Developers regarding ongoing issues.
    I was also in charge of building and repairing and supporting pc’s, laptops and various audit work. I was responsible for software installation and support for Microsoft products as well as carrying out other various tasks such as Network cabling, maintaining the asset register printer and Fax maintenance.

    In my role as Technical Support Engineer, I supported a wide variety of IT related products but was mainly responsible for the day to day running and administration of the IT Technical Services Department where I reported to the senior IT Engineer and to management.
    I was responsible for user management and remote and technical support and user training. I administered the companies backup and recovery systems and was responsible for administering miscellaneous systems such as FTP, Zetafax, IIS, and various ongoing tasks and projects. I was also in charge of server build, configuration and support and was on the disaster recovery team.

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